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Frequently Asked Questions

How long is shipping time?

US Standard Delivery: 5-8 business days.
US Priority Delivery: 3-5 business days.
AU & NZ Standard: 6-10 business days.
Canada, UK & EU: 7-15 business days.

*All orders are processed and shipped within 48 hours of being placed.

What courier do you use for deliveries?

We use USPS, Royal Mail and as well as your countries local courier. 

How do you handle refunds?

If an item doesn’t arrive or doesn't match the description and your
payment is eligible, we’ll reimburse the full cost of eligible amount
paid. For more information please check out our Refund Policy page.


Vital Smartwatch

7901 4th St N STE 8010

St. Petersburg FL 33702, USA

Can I cancel my order?

Absolutely, we can accept order cancellation requests if your order hasn't been shipped yet up to 24 hours from the date the order was placed.

Please remember that we can't stop an order once it has been processed by our warehouse or reverse the shipping charges.

How secure is my personal information?

All information submitted via our website is 100% SECURE and using advanced security practices.

What's your privacy policy?

When you purchase from Vital Smartwatch.com, you provide us with personal information such as your name, address, phone number, credit card
information, email address, and an order.

We keep a record of this information which is covered by our Privacy Policy and is held in strictly secure measures.

If you have any questions or concerns please contact us at care@vitalwatch.org.

We hope you enjoy your visit to Vital Smartwatch!